Your Most Powerful Business Tool: The Telephone First Impression:

Creating the perfect first impression by telephone

Time for You:

The retail professional’s secrets of time management

Establishing and Determining Your Image:

Understanding how you are viewed by your customers

Training Sales Winners:

Ten tips for training your counter and sales people

Point of Purchase Display Secrets:

How to make point of purchase displays an extra salesperson

Team Business Planning:

Seven ways to team sell customers in your strip mall or shopping center

How To Get Almost Free Advertising:

No cost and low cost promotional and publicity ideas you can use

Ten Deadly Sales Questions:

The ten most ridiculous questions to ask your customers. You or your sales people are probably asking at least three of them.