Your Most Powerful Business Tool: The Telephone First Impression:
Creating the perfect first impression by telephone
Time for You:
The retail professional’s secrets of time management
Establishing and Determining Your Image:
Understanding how you are viewed by your customers
Training Sales Winners:
Ten tips for training your counter and sales people
Point of Purchase Display Secrets:
How to make point of purchase displays an extra salesperson
Team Business Planning:
Seven ways to team sell customers in your strip mall or shopping center
How To Get Almost Free Advertising:
No cost and low cost promotional and publicity ideas you can use
Ten Deadly Sales Questions:
The ten most ridiculous questions to ask your customers. You or your sales people are probably asking at least three of them.